FAQ

Do I pay commission on discounts, shipping & tax?

Commission will be paid on the price of an order after discounts but before shipping, taxes and tips. For example, if an affiliate with a 15% commission rate refers an order with a total of $125 ($110 subtotal - $10 discount + $10 shipping + $15 tax), they will receive a commission of $15 ($100 * 15%).

How do I get more affiliates?

The best way to find new affiliates is by emailing your customers that already have accounts on your store, and have opted in to receive marketing messages. We suggest informing them about how they can join your affiliate program. See the example below:

Subject: Refer a friend

Content: Get your friends in the game and earn commission when they make a purchase! Visit https://simple-affiliate.com/pages/simple-affiliate and log in to get sharing.

If you want to be more detailed, you can include a step-by-step guide on how to start earning commission on your store:

  1. Log in to your account by visiting
  2. Enter your preferred payment email to sign up to our affiliate program
  3. Copy your referral link and share it with your friends
  4. Check back often to see your earnings
  5. We will send payment weekly/monthly to your payment email

What if I my customers don't have accounts?

One of the main features of Simple Affiliate is that we use your store's account system to run your affiliate program. If your customers don't already have accounts, you have the opportunity to email them and encourage them to sign up for one.

Subject: Sign up & refer a friend

Content: Get your friends in the game and earn commission when they make a purchase! Visit https://simple-affiliate.com/account/register?checkout_url=/pages/simple-affiliate and create your account to get sharing.

If you want to be more detailed, you can include a step-by-step guide on how to start earning commission on your store:

  1. Visit
  2. Enter your email and password to create your account
  3. Enter your PayPal email to sign up to our affiliate program
  4. Copy your referral link and share it with your friends
  5. Check back often to see your earnings
  6. We will send payment weekly/monthly to your payment email

Can I sign up affiliates manually?

You can create an account on your affiliates' behalf to save them from going through the onboarding process:

  1. Visit your shops account registration page
  2. Enter your affiliates' email to create an account for them, keep note of the password
  3. While logged in to your affiliates' account, visit
  4. Enter your affiliates' preferred payment email to access their referral link
  5. Give your affiliate their referral link (you can change its destination if you think it makes sense)

Can affiliates track referrals using discount codes?

Yes. Referral discount codes are managed on the group level, with unique coupons being generated for each affiliate. This allows for very precise control of your affiliate program. For example, the affiliate group "Lipsticks" can have a 10% discount rule that is restricted to the collection "Lipsticks". This rule will apply to any affiliate in the Lipsticks group, so when they use their coupons to drive sales you can make sure that discounts are only given to relevant products.

  1. Visit the Groups page and select the group you would like to edit
  2. Hit "Enabled" for the Referral discount rule setting
  3. Hit "Edit referral discount rule" and specify how you would like the group members' codes to work
  4. This rule will be used to create individual discount codes for each affiliate belonging to that group. If the rule is edited, the individual discounts will get updated automatically. By default the code will be the affiliates' first name, but you can rename the coupon on the Affiliates page

Do referral discounts also apply when affiliate links are clicked?

Yes. If a referral discount rule is specified in a group, that groups individual affiliates' referral coupons will get applied if their referral links are clicked. If you want to use referral links that don't apply any discounts, you can create a new group with the "Referral Discount Rule" disabled.

Can I change the commission for individual affiliates?

Affiliates get their commission rates from the group they belong to. If you want to give an individual affiliate a unique reward, you can create a new group on the "Groups" page and have that affiliate be the only member of the group.

How do I pay my affiliates?

The best way to pay your affiliates is by using PayPal to send money. If you don't have a PayPal account already, we suggest signing up for one. Once you have your PayPal account set up, you can follow the steps below:

  1. Visit the Affiliates section and select the affiliates you want to pay. Tip: use the filter to show affiliates with "Amount Owed" > 0
  2. Hit "Create payment" and select "Pay Manually". Paying via the PayPal API or using Shopify coupon codes will be supported in upcoming updates
  3. You can now visit the Payments section to see the payments you created. They will be marked as "Unconfirmed"
  4. Log in to your PayPal account (or your preferred payment provider) and send the unconfirmed payments to your affiliates payment emails
  5. For good record keeping we recommend confirming payments after they are sent. To do this, go back to the Payments section and select the sent payments - then hit "Confirm payment"

Can I change the wording of the affiliate dashboard?

To customize the wording or translate Simple Affiliate to your language, visit the Settings page and select "Translation"