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Privacy Policy

This Privacy Policy explains how SA Inc. ("Simple Affiliate", "we", "us", "our") collects, uses, and discloses personal information when you use the Simple Affiliate app, related websites, and support services.

If you have questions, email support@simple-affiliate.com or write to SA Inc., 511 Lacolle Way, 5-1073, Ottawa ON K4A 5B6, Canada.

1 - Scope and roles

For merchant account data we generally act as a controller. For customer and affiliate data processed through a merchant's use of Simple Affiliate, we generally act as a processor on the merchant's behalf.

2 - Personal information we process

  • Merchant account and store information (domain, contact email, plan, billing).
  • Affiliate profile data (name, email, payout account details, tax forms).
  • Referral and order attribution data (order ids, amounts, tracking metadata).
  • Technical logs such as IP address, user agent, and service diagnostics.

3 - How we use personal information

We use it to provide tracking, dashboards, Autopay, tax forms, support, billing, security, and legally required reporting.

4 - Third parties

We share data with service providers that help run the product, including Shopify, Amazon Web Services, Stripe (Autopay), and email infrastructure. We may disclose information when required by law.

5 - International transfers and retention

We and our subprocessors may process information in Canada, the United States, and other locations where providers operate. We retain data as needed to provide the Services, meet legal obligations, and resolve disputes.

An uninstall does not delete data. About 48 hours after a store uninstalls Simple Affiliate, Shopify sends us a data erasure request (shop/redact). The request can arrive earlier or later, and we erase nothing before it arrives. When it arrives, we replace the name, email, phone number and some other personal data of the store's affiliates with anonymous values, and we keep other personal data. We do not process the request when we had no access to the store through Shopify for 7 or more days before it arrived. Our Data Protection page lists the erased data, the kept data and the retention periods of backups and logs.

6 - Your rights

Depending on your location you may have rights to access, correct, delete, or restrict processing. Merchants can email support@simple-affiliate.com. End-customer requests should go to the merchant first; we support Shopify GDPR webhooks for customer data requests and redaction.

See also our Cookie Policy and Data Protection page.

Last updated: October 8, 2026