FAQs
Quick answers to common questions
- FAQ: What do the earnings figures on the affiliate dashboard mean?What Unpaid earnings, Total earnings and Referrals count on the affiliate dashboard, and when each figure changes.
- FAQ: Which affiliate signup fields are available?See every available affiliate signup field, its input type, and which fields depend on your customer-account and payout settings.
- What is the Affiliate code in my Shopify order?
- What is the Affiliate code in my order's Additional details section?The Affiliate code is the Link ID associated with a referral, so you can find the matching referral in Simple Affiliate.
- FAQ: How to Find and Customize Your Affiliate Dashboard URL?Find and customize the URL used by your partners to access your signup form and affiliate dashboard, or prevent search engines from listing it.
- FAQ: Why did my affiliate's commission decrease or go negative?Common reasons for a negative or decreasing commission
- Why did my affiliate receive less commission than expected?
- FAQ: What are the differences between your plans?A breakdown of the key differences between the Starter, Basic, Pro, and Premium plans.
- FAQ: How to Uninstall Simple Affiliate and stop billingSteps required to stop Simple Affiliate subscription
- FAQ: Can I use subdomains to track referrals?
- FAQ: Do I pay commission on discounts, shipping & tax?Paying commission on discounts, shipping and tax
- FAQ: Do affiliates get notified when a sale is made?Yes, when you turn on the Referral confirmation email. Affiliates also see every referral on their dashboard.
- FAQ: How does my customer create an affiliate account?How your customers can create affiliate accounts
- FAQ: Do affiliates earn commission when using their own referral links and codes?Affiliates using their own discount codes or referral links. This guide explains how to manage this setting and what happens when it is turned off.
- FAQ: How do affiliate commission payouts appear on bank statements in Simple Affiliate?
- FAQ: Troubleshooting discount issues at checkoutThis guide provides a quick checklist for troubleshooting affiliate discount codes that are not applying correctly at checkout.
- FAQ: What is the setup wizard, and how does it affect my data and configurations?
- FAQ: How does referral tracking and affiliate attribution work in Simple Affiliate, and what are the limitations?Understand how referral tracking works in Simple Affiliate.
- FAQ: Why does changing the store currency affect affiliate earnings visibility, and what can I do to prevent issues?