Why aren't referred orders showing up?
Most missing link-based referrals happen because the Simple Affiliate tracker is off. Turn on Simple Affiliate Tracker in your theme's App embeds, click Save, then test a referral link again.
The tracker is required to capture incoming referral traffic on the storefront. Without it, a customer can still buy, but Simple Affiliate has no link visit to attribute. Unique discount codes typed at checkout, and Pro connected-customer attribution after a first referred purchase, can still create a referral without that storefront click.
Check these in order
- Open Simple Affiliate and confirm Turn on the Simple Affiliate tracker is complete on the Complete your setup checklist.
- In the Shopify theme editor, confirm Simple Affiliate Tracker is on under App embeds, then click Save.
- Open a real affiliate referral link in a private browser window and complete a test order.
- Confirm the customer granted cookie consent if your store requires it under Shopify's customer privacy settings.
- If the affiliate used a discount code, confirm the code was applied on the order. Codes typed at checkout can attribute even when the tracker was off.
The tracker how-to is at https://simple-affiliate.com/blogs/how-to-guides/how-to-enable-the-simple-affiliate-track-app-embed
Nothing is estimated from a click alone. The completed Shopify order, plus the tracking method that actually fired, determines whether a referral appears.
Changelog releases
This topic appears in the following release notes: